Refund Policy

Refund Policy

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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and unwashed, with the tags attached and in its original packaging (undamaged plastic or poly-bag).
Gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.
If your return is accepted, you will be charged for return shipping. If a refund is issued, we will deduct the cost of return shipping from your refund amount.
Any item not in its original condition or that is damaged or missing parts for reasons not due to our error is not eligible for exchange or refund.
Any item that is returned more than 30 days after delivery is not eligible for a refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (minus the cost of return shipping).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@adv3nture.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you believe the item(s) you received is/are damaged or defective, please contact us at info@adv3nture.com and include photographs of the item(s) unworn and unwashed.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Shipping

For instructions on shipping (a) return item(s) back to us, please contact us at info@adv3nture.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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